Who are we?
moka.care is a mental health solution for companies, with one mission in mind: nurturing healthy minds to foster healthy organizations.
We guide employees through individual and group therapy or coaching sessions.
Alongside we help HR teams to take care of their employees’ mental health on a daily basis.
Where we are currently: Since our creation in December 2019, more than 320 companies (L'Oreal, Spendesk, Qonto, Engie, Castalie, etc.) have joined moka.care, and we now have over 250,000 employees covered in France but also throughout the world!
We have raised 17,5 million euros and are 60 to help companies improve their mental well-being.
What we believe in? Excellence in care is our obsession.
Culture is not nice words we put on the walls, we have defined 4 tangible values to make this culture live: Comprehensive selflessness, Inexhaustible optimism, Distributed ownership, Fast agility
🧑💻 Why do we need you?
As a Customer Support Specialist, your mission is to ensure a seamless and effective experience for our clients by supporting them in the implementation and use of our services. You will play a key role in onboarding, technical configuration, and providing first-level support to HR teams. Your goal is to enable our clients (companies using moka.care as a service) to be autonomous while ensuring they have all the resources and answers they need.
You'll be part of the Customer Care team, reporting directly to Sophia, our Client Director.
Being in Customer Care at moka is really different from doing it elsewhere. At moka, you will be in charge of:
🔧 Your missions
1. Logistical Support for Launch & Onboarding
Facilitate onboarding for new clients, ensuring smooth setup of our services.
Handle technical configurations to optimize access and functionality.
Update information in our CRM.
2. Ongoing Support & Client Autonomy
Respond to first-level HR inquiries with timely and clear solutions.
Prepare and update follow-up slides for clients.
Create documents to highlight key features and tools.
3. Internal Support & Knowledge Management
Maintain and update support materials, ensuring slide decks remain relevant and effective.
Contribute to the Help Center by documenting common inquiries and best practices.
📇 You’re the ideal person if you have the following skills:
Experience & Adaptability: You have 1 to 2 years of experience in Customer Support, Technical Support, or a similar role in B2B services.
Bilingual Excellence: You’re fluent in both French and English.
Customer-Centric & Organized: You thrive in a support role, are highly structured, and enjoy helping clients navigate solutions.
Tech-Savvy & Process-Oriented: You’re comfortable managing technical setups and enjoy optimizing support workflows.
Calm & Solution-Driven: You remain composed under pressure, efficiently problem-solve, and proactively enhance client experience.🫵 Joining us you will
- Participate in an entrepreneurial fast-growing adventure and the possibility of having a huge potential for evolution inside moka.
- See the concrete impact of your efforts each day and participate in nurturing healthy minds to foster healthy organizations
- Grow as a person and learn within a team of great people
- Be trusted: we hire great talents who lead us to the next level
🤝 We’ll take care of you
- Access to moka.care: selfcare, individual & group sessions, and the possibility to test the new features in preview
- BSPCE for everyone because each one who joins us helps us to build moka
- Money Pot May : up to 1500€ / year
- Work life balance: 60% at the office - 2 days per week or 1 week per month remotely
- Swile Meal voucher card of 10€/day (restaurants, groceries and food apps)
- Gymlib for sport & wellness allowance
- 7 week holiday policy
✍️ Interview process
- Phone interview
- Background Interview
- A Case study and job focused interview to project yourself in your future day-to-day job
- And finally a Values fit interview to make sure you’ll feel comfortable at moka
- Offer and reverse interview
If needed we organize other informal talks like coffee with the team.
moka.care is a disability-friendly company.
